Returns & Exchanges
At Reptile Pets Direct, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed apparel. If your items don't fit perfectly or meet your expectations, our streamlined process makes exchanges and refunds quick and easy.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging with all tags attached to ensure they are protected during transit and eligible for a full refund.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship out your exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing